Privacy Policy

Introduction

At IdeaCraft Horizon West Decks, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website or services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you request a quote, contact us, or use our services. This may include:

• Your name, address, email address, and phone number
• Details about your property and deck project
• Communication preferences
• Payment information when you hire us for services
• Photos of your property that you share with us
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and how you interact with our site, including:

• Your IP address and browser type
• Pages you visit and links you click
• Time and date of your visit
• Referring website addresses
• Device and operating system information

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing quotes and estimates for deck services
• Communicating with you about your project
• Scheduling appointments and service visits
• Processing payments and maintaining records
• Improving our services and customer experience
• Sending you updates about your project
• Responding to your questions and requests
• Complying with legal obligations
• Protecting against fraud and unauthorized activity

We will never sell your personal information to third parties for marketing purposes.

How We Share Your Information

We may share your information in the following situations:

• With contractors or suppliers who help us complete your project
• With service providers who assist with business operations (payment processing, scheduling software, etc.)
• With local authorities when required to obtain permits for your project
• To comply with legal requirements, court orders, or government requests
• To protect our rights, property, or safety, or that of our customers or others
• In connection with a business transfer, such as a merger or sale of our company

Any third parties we work with are required to keep your information confidential and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security practices to safeguard your data.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

You are responsible for maintaining the confidentiality of any login credentials you use to access our services.

How Long We Keep Your Information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. This typically includes:

• Project records for at least 7 years for warranty and legal purposes
• Communication records for the duration of our business relationship
• Financial records as required by law
• Marketing contact information until you ask us to remove it

After this period, we will securely delete or anonymize your information.

Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to correct inaccurate information
• Deletion: You can request that we delete your information, subject to legal requirements
• Opt-out: You can unsubscribe from marketing communications at any time
• Object: You can object to certain processing of your information

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

IdeaCraft Horizon West Decks

6012 Sunset Isle Dr, Winter Garden, FL 34787

Phone: (407) 783-0998

Email: contact@horizonwestdecks.com

We take your privacy seriously and will work to address any concerns you may have.